Contact us

Contact us

Have a question or query? We may already have an answer for you in our  FAQs.  If you can’t find what you’re looking for, and need to get in touch, please use the links below and we'll get back to you as soon as possible.

Alternatively, you can reach our customer services team by phone on 0333 005 1660 Monday to Saturday 9am – 5.30pm, Sundays and Bank Holidays closed or by email at

For head office enquires please phone 0208 1731 987 Monday to Friday 9am – 5.30pm

We’re continually looking at how we can improve our products and services to make a difference to you and our business, and we rely on your feedback to help us get it right. So if you’ve got something to share, we’d love to hear from you. Contact the team at


How do I return an item?

We hope you are completely satisfied with your purchase but if you’ve changed your mind, we will happily provide an exchange or refund based on our policy below:

We offer an exchange or refund on unused items returned within 28 days of purchase.

The item must be returned in its original packaging, in a resalable condition and with a valid proof of purchase. 

We regret that due to health and hygiene reasons, unless the item is faulty, we cannot offer an exchange or refund on liquids, food items, pierced jewellery items, underwear or swimwear (if the hygiene label has been removed). 

Pep&Co Stores – In addition to the above, we also offer a 101 Day Guarantee on all items of our Pep&Co School Wear range. This means that if you’re not entirely satisfied with any purchase from this range, you can return it within 101 days of purchase in order to receive an exchange or full refund. 

This policy is offered in addition to your statutory rights.

What if a product is faulty?

In the unlikely event that you purchase an item from PEP&CO and it’s not up to your standards, or doesn’t match the description, you can return it. Just bring it back to store with your proof of purchase and we’ll exchange it or give you a refund using your original payment method.

Where are PEP&CO stores located?

Use our Store Locator to view all PEP&CO store locations.

Does PEP&CO sell gift vouchers?

At this time PEP&CO does not offer gift vouchers, but check back soon!

Can I buy online?

At this moment in time, we're concentrating on getting it right in our stores. We'll keep coming back and assessing whether the time is right for an online store, but it's not currently in our short term plans.

How do I apply for a job at PEP&CO?

All of our current job vacancies are listed in the Careers section of our website.

Where does PEP&CO source its product from?

Sourcing in the right way is very important to us and we know it’s important to customers. We have suppliers from the UK & EU along with South, East and Southeast Asia. We insist that every supplier agrees to a code of behaviour that aligns with the Ethical Trading Initiative (ETI) base code