Alternatively, you can reach our customer services team by phone on 0333 005 1660 Monday to Saturday 9am – 5.30pm, Sundays and Bank Holidays closed or by email at customerservice@pepandco.com
For head office enquires please phone 0208 1731 987 Monday to Friday 9am – 5.30pm
We’re continually looking at how we can improve our products and services to make a difference to you and our business, and we rely on your feedback to help us get it right. So if you’ve got something to share, we’d love to hear from you. Contact the team at https://www.poundland.co.uk/help/contact-stores/.
We hope you are completely satisfied with your purchase but if you’ve changed your mind, we will happily provide an exchange or refund based on our policy below:
We offer an exchange or refund on unused items returned within 28 days of purchase.
The item must be returned in its original packaging, in a resalable condition and with a valid proof of purchase.
We regret that due to health and hygiene reasons, unless the item is faulty, we cannot offer an exchange or refund on liquids, food items, pierced jewellery items, underwear or swimwear (if the hygiene label has been removed).
Pep&Co Stores – In addition to the above, we also offer a 101 Day Guarantee on all items of our Pep&Co School Wear range. This means that if you’re not entirely satisfied with any purchase from this range, you can return it within 101 days of purchase in order to receive an exchange or full refund.
This policy is offered in addition to your statutory rights.
In the unlikely event that you purchase an item from PEP&CO and it’s not up to your standards, or doesn’t match the description, you can return it. Just bring it back to store with your proof of purchase and we’ll exchange it or give you a refund using your original payment method.
All of our current job vacancies are listed in the Careers section of our website.
